Pop-Up Gen Con FAQ

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What is Pop-Up Gen Con?

Pop-Up Gen Con is a Gen Con program that allows you to get a taste of the Gen Con experience at your local retailer. It takes place Thursday to Sunday, August 1-4, 2019, all over the U.S. and in some other countries.

In this pilot year of Pop-Up Gen Con, the primary event will be an opportunity to see, demo, and pre-order games being released exclusively at Gen Con in Indianapolis. In addition, some stores may be running a stream of Gen Con TV live from Gen Con Indy. This stream will feature multiple channels showing events and demo sessions with publishers, including some of the games available at Pop-Up Gen Con. You can check out Gen Con TV anytime on Twitch. In addition, some Pop-Up Gen Con stores will be running additional events. Check with your store for details!

How many days does Pop-Up Gen Con run?

Pop-Up Gen Con is available for retailers to run from Thursday to Sunday, August 1-4, concurrently with the Gen Con convention in Indianapolis. That said, retailers have the option to shorten the event to three or two days depending on their store schedule. Check with your participating Pop-Up Gen Con store to get details.

Where do I register for Pop-Up Gen Con?

You can register for Pop-Up Gen Con on our site by selecting the store you would like to visit. You will first need a Gen Con account to do so.

How many registrations can I buy?

Each attendee can purchase only one registration per person. You may, however, register additional friends. See below for details.

Can I register my friends?

Just like for Gen Con Indy, you can purchase registrations for your friends. You will need to first add your friends to your Friends & Family list. Once your friend has approved your friend request, head to the Get a Badge screen and click "Select" next to Pop-Up Gen Con toward the bottom of the badge options. Then, check each friend's name whom you wish to register, and they will be added to your cart.

Will Pop-Up Gen Con sell out?

There is a limit to the number of Pop-Up Gen Con commemorative registration packs (one badge, lanyard, and pin) at each Pop-Up Gen Con event; however, the individual store may choose to admit additional attendees at their discretion. Contact your participating store or check the store information page for more details.

I am registered, but my friend isn’t. Can I get them into Pop-Up Gen Con?

Please check with your participating Pop-Up Gen Con store to see if there will be room for extra guests. Note, however, that registered attendees will have priority for demos and other activities at Pop-Up Gen Con stores.

How do I pick up my commemorative badge and pin? Will you mail it to me?

You may pick up your registration pack, containing your commemorative badge, lanyard, and tradable pin, only at your participating Pop-Up Gen Con store. Gen Con will not mail Pop-Up Gen Con registration packs nor include them in Gen Con Indy Ship to Me or Will Call packets. You must go to the store to receive your registration pack.

What does my registration include?

With your paid registration, you will receive guaranteed entrance to your participating Pop-Up Gen Con store, and a Pop-Up Gen Con registration pack containing a commemorative badge, lanyard, and tradable pin.

Can I refund my Pop-Up Gen Con purchase?

Pop-Up Gen Con registrations are non-refundable and non-transferable.

Will there be ticketed events at Pop-Up Gen Con?

There won’t be officially ticketed events using Gen Con’s system this year, but we hope to add events in future years. Individual Pop-Up Gen Con stores may issue tickets on their own for events happening in their store during Pop-Up Gen Con.

Will there be food and drink at Pop-Up Gen Con?

This is up to individual Pop-Up Gen Con stores and their current services and capabilities. Contact your Pop-Up Gen Con store to find out.

Will my commemorative badge get me into Gen Con in Indy?

No. Pop-Up Gen Con commemorative badges are not valid for entry during any day of the Gen Con convention in Indianapolis.

Is my registration good for all four days of Pop-Up Gen Con?

The badge included in your registration pack is a commemorative badge only, but it allows you entry during any day that Pop-Up Gen Con is running in your local store. Certain stores may set their own participation limitations. Please check with your local store for additional information.

What events will be taking place at Pop-Up Gen Con?

In this pilot year of Pop-Up Gen Con, the primary event will be the opportunity to see, demo, and pre-order games being released exclusively at Gen Con. In addition, some stores may be running a stream of Gen Con TV live from Gen Con Indy. This stream will feature multiple channels showing events and demo sessions with publishers, including some of the games available at Pop-Up Gen Con. You can check out Gen Con TV anytime on Twitch. In addition, some Pop-Up Gen Con stores will be running additional events. Check with your store for details!

How do I sign up for events or demos at Pop-Up Gen Con?

Each store will handle sign-ups and/or line management as they see fit. Please check with your local store for details.

What games will be available at Pop-Up Gen Con?

The final list of available games will be announced closer to the event, but we anticipate new releases from Breaking Games, Czech Games, Forbidden Games, Greater Than Games, Paizo Inc., Pandasaurus Games, and Renegade Games.

Will I be able to buy Pop-Up Gen Con games?

In this pilot year, Pop-Up Gen Con stores will only have demo copies of the games available. You may, however, pre-order the games for pickup after they have been released and shipped. Check with your store for details on how to pre-order Pop-Up Gen Con games.

What if I have additional questions about Pop-Up Gen Con?

Your local participating Pop-Up Gen Con store is usually your best bet for getting questions answered. However, you can always contact Gen Con Customer Service directly.

Email: customerservice@gencon.com

Telephone: (800) 529-3976 or (206) 957-3976

Will Pop-Up Gen Con happen next year?

Our hope is to bring back an even bigger and better Pop-Up Gen Con experience for 2020 and beyond. Please let us know what you’d like to see by sending a note to customerservice@gencon.com

Why is my local store not a part of Pop-Up Gen Con? Can I get them added for next year?

We will look at adding new qualifying stores in future years. If you would like to nominate a store, please contact customerservice@gencon.com.

How can I learn more about Pop-Up Gen Con next year?

Stay in the know by signing up for our mailing list or connecting with us on social media.

How do I send feedback about Pop-Up Gen Con?

We’d love to hear from you! Drop us a line at customerservice@gencon.com.


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