How does it work?
Posted by rleebyers

Just making sure I understand how this works. They scan your badge?

Posted by mikeboozer rleebyers

rleebyers wrote:
Just making sure I understand how this works. They scan your badge?

Yes, if your ticket is an E-Ticket (on your My Schedule page it will have a little lightning bolt through the ticket) then the EO/GM will scan your badge with their phone or a scanner to redeem your ticket.

Please note:

E-tickets appear on your Schedule page but not on your Packets page as they are not physical and are of course not shipped or put into Will Call.

Mike

Posted by rleebyers

Thank you, Mike. I figured it was probably the badge but wanted to make sure.

Posted by grokssilk

I am attempting to return some of our True Dungeon tickets, which are e-tickets, but it wants to return them to system credit... why is that? given that they're electronic and can simply be removed from my account

additionally... what is "system credit"? how do I use it / get access to it? can I use it at the official merch booth e.g.

Posted by austicke

If you want a cash refund, you need to email customer service.

System credit can be used to purchase badges and event tickets. Not for Rollacrit merchandise.

Posted by grokssilk

thx @austicke!

as "system credit" -> would it be usable next year (for badge purchase etc.)?

Posted by austicke

Yes.

Posted by grokssilk

sweet, thank you !!

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