Please talk with Jeff in detail about how this impacts True Dungeon. The electronic ticket system, as described, will cause massive logistics problems. It is common for one person to buy tickets for several friends and do the run together. Often, people run late. Because event coaching begins half an hour before the run, you delay everyone from starting prep rather than just the late person (because the buyer has to wait outside for the late person.) Normally, we could get everyone set up and have everything waiting for the late person and get their tokens, etc checked in 5 minutes or so (just saving them for last.) Now, we can have 5 or more people coming in at the last minute. That sets up the first room running late. Within half a day, 10 people running late spread theoughout the day (out of several hundred) means entire runs won’t happen because we’ll have lapped where the late run is now behind the regularly scheduled runs.
A solution has to allow for player pre-check or similar to avoid people waiting outside just because the primary ticket holder or holders are running late (normally, we meet after will-call and distribute tickets.)
Please work to resolve this issue or we will end up with a terrible TD event (resulting in losing volunteers threatening the viability of TD at this scale and scope.)
When I heard this was going live without being tested, I was floored. You took the most complex GenCon event and potentially crashed it on a ticketing system you still don’t have working at even an Alpha level (if it were, we could transfer tickets right now and we can’t).
Please pick a simpler test audience, run testing for 2018, then fix it and implement a fully fleshed out system once it runs smoothly.