austicke, I believe you may be mis-interpreting GenCon's responses so far. There is no thread where they have committed to having e-transfer available live prior to the con. They said they will try and they hope for it to be available. The most recent communication, several weeks ago, said very clearly, that they couldn't and would not commit to it being available. Without e-transfer being live, the stacking problem where one person bought a run for a group will occur. Historically, this means a quarter to a third of all runs have this occur. Even if only 1 in 20 of them ran late, it creates massive problems very quickly. Runs take place every (average) 5 minutes for 12+ hours per day Thursday, Friday, and Saturday. It breaks down to over 125 runs per day. If 13 runs per day have a group start 5 minutes late, that means that the last 1.5 hours of runs each day are lost. With a 2 hour event, that means every ticket with a starting time after around 9pm (930?) could get bumped (where the event cannot be run due to Lucas Oil and convention rules even if unlimited extra volunteer time were available). 750+ people who bought tickets would never get to do their runs. That is $50K in lost revenue for True Adventures while GenCon may or may not give refunds for the events not taking place. I know TD would do their best to run the events but you can't have them running at 2am.
In talking with the TD folks, it sounds like they did not volunteer for this. In fact, they still have never seen the actual system that is to be used (I believe they get to watch a web demo of it this week). It sounds like they won't get to try anything to test it prior to actually arriving in Indy and there are no promises that can be done either.
To TD's credit, they have a number of asks for GenCon that are reasonable to help make this work. 1 - they need hardwired Internet access available at their event. With spotty reception, it isn't guaranteed an electronic system will work at all without premise based software local at the event (the understanding is this is not the case). 2 - they need to get solid answers for the TD use cases such as group purchases, ghosting, etc.. 3 - they would like to have alternatives available if the system doesn't work the way it has been described.
I would encourage GenCon to approve of all three requests as they are more than reasonable. Please don't ruin the True Dungeon experience for us. If, three weeks from the con, you still don't have one of the most important functions of the tool running to where you can promise it's availability - then your solution isn't well conceived. It is good business to make sure you are always presenting a great quality product. If what you present is viewed as top quality with a loyal audience then you can ask premiums for sponsorships, exhibits, etc beyond what you ask today. Everyone wins. There have been cases where the convention fell down in serious ways that lost the con major sponsors and definitely resulted in new ones choosing other pop culture venues as targets. This is a great opportunity to show that you won't let that happen again by either having this system bullet proof prior to the con or delaying until next year when it is.
My 2 cents worth.