Waterfront Hotel
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Posted by badger242

Anyone else have an awful experience here? Rooms were filthy and it was quite run down

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Posted by mundane

I stayed there and my room had a musty smell but it didn't seem dirty. The sheets were rough and scratchy. I had no maid service the entire time. My room keys didn't work Thursday night so I had to go to the front desk to reactivate them.

I will avoid this hotel in the future.

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Posted by cubivore75

I had reserved an upgraded stay.  They issued me a standard room.

When inquiring about the upgraded room, they informed me they were over-booked and they did not have the upgraded room available.  They did not reduce my lodging fee for the downgraded room.

I'm trying to find a place on the GenCon page to give their lodging group this feedback.

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Posted by wydolphins43

Our carpet was soaking wet when we arrives, tiles were falling off the wall, no smoke alarm in the room, and when we contacted the desk to tell them, they simply said "oh we washed the carpets earlier". It was disgusting, but we only stayed a few hours a day in the room so we didn't make a fuss.

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