Question regarding Will Call vs. Mail
Posted by iolaus13

Is Gen Con going to be mailing badges and tickets, this year?  Upon ordering my badge, it defaulted me to Will Call pick up, and I saw no option to choose otherwise.  I've had my stuff sent to me for years to avoid standing in the Will Call line.  In my packets, I found an option to change my default shipping method, but it won't let me.  I already sent customer service an email questioning this, but though someone else may already know, or at the very least might be having the same experience.

Posted by austicke

You should be able to change it here.

_____________________________________
​​​​​​​Alec Usticke, Fans of Gen Con Facebook Group

Posted by roderick

According to Mike, you can change to Mail on your "My Packets" page. 

Roderick Robertson
Forum Coordinator 
Gen Con, LLC. 

Posted by iolaus13

Yes, that's where I attempted to change it, and it wouldn't let me.  I get an error message: 


  • Credit card charge error Cannot complete transaction - no credit card on file.
  • Address We're sorry, there was an error updating the shipping method

It's supposed to add a $10 charge a previously used card, which I just used to purchase my badge.  I also verified my address prior to trying to change it.  Hopefully, customer service can just change it and add the charge.

Posted by roderick

I've let Mike know of the problem. 

Roderick Robertson
Forum Coordinator 
Gen Con, LLC. 

Posted by iolaus13

Thank you.

Posted by kellishaver

I'm having this same problem, but I do have a credit card on file. I'll contact customer service.

New Post Sign in to write a new post.