Due to limitations, we were not able to roll over any USPS shipping that you had with your badge(s) last year. Instead that USPS shipping charge was refunded to your Gen Con system credit.
You can change the delivery method on the "My Packets" page of your Gen Con account at any time before the June 17, 2022 Ship-to-Me deadline.
If you receive a Credit card charge error saying "no credit card on file" or "Cannot charge shipping fee to the payment method on file", it means that there is a problem with credit card on file and that it has to be updated before it can be used again. Due to restrictions with our credit card payment processor, payment methods can only be updated/added during the checkout process when purchasing badges or event tickets. You will have to wait until May 15, 2022 when event tickets go on sale unless you have any additional badges to purchase. Also, the shipping charge has increased this year to $12.
If you are not attending any events you can always buy a $2.00 generic ticket when Event Reg opens to update your cc information and then email [email protected] to have it refunded!
Very sorry for the inconvenience...it's a wacky year with quite a few roll overs!
Thanks for that, Mike. My son was having exactly the problem you describe.
If you previously rolled over a badge(s) to 2022 and wanted to have it shipped to you it is now possible to enter your payment card when changing to shipping.If you have any system credit on your account that will be used first.You can change the delivery method on the "My Packets" page of your Gen Con account at any time before the June 17, 2022, Ship-to-Me deadline.
When will the charge for shipping be billed?
Shortly after you purchase it.