Policies & Show Information
Gen Con Show Policies
Ethics & Conduct
All of the following constitute grounds for expulsion from the convention without refund:
- Violating any federal, state, or local laws, facility rules or convention policies
- Failure to comply with the instructions of Gen Con Event Staff or security personnel
- Using anything in a threatening or destructive manner against person or property
- Endangering the safety of oneself or others
- Threatening, stealing, cheating or harassing others
- Failure to conduct oneself in a mature manner
If you experience or witness any of the above, please seek out Gen Con Event Staff or Gen Con Security to report the incident. If you can’t locate an Event Staff member, please report the incident to Show Management in the Show Office located in Room 112 of the Indiana Convention Center.
No Harassment Policy
Gen Con: The Best Four Days in Gaming! is dedicated to providing a harassment-free Event experience for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race, religion, or affiliation. We do not tolerate harassment of convention participants in any form. Convention participants violating these rules may be sanctioned or expelled without refund at the discretion of show management.If you need to report an issue you may do so by visiting the Show Office in Room 112 or Customer Service in the Wabash East concourse.
There is no flyering, postering, or "show billing" of any kind in or around any of the convention grounds, including the hotels. If caught, you may be asked to leave the convention and have your badge revoked without refund.
Security is provided by a professional security firm and may include off-duty law enforcement personnel, security guards and Gen Con staff. All security personnel serve to ensure the safety and wellbeing of everyone. Please show them the respect they deserve. Failure to comply with the directives issued by uniformed security and staff may result in immediate expulsion without refund.
Costumes & Weapons
Weapons and items that appear to be weapons are not allowed at Gen Con. Self defense, recreational and utility items such as knifes, tazers, pepper spray, BB guns, cap guns, air-soft weapons, paintball guns, water guns, martial arts weaponry, including wooden practice weapons, etc, are not welcome, even if it is lawful to own and carry them in other public places. Off duty security, law-enforcement and military personnel are not allowed to bring their weapons to Gen Con. Items resembling futuristic weapons, fantasy weapons and non-projectile boffer weapons may be allowed provided they are not handled in a careless, threatening or destructive manner against persons or property.
Questionable items can be brought to the Information Desk in the convention center during operating hours to be checked for compliance with this policy. Some events may provide exceptions to this policy under strict circumstances defined by that event. Items purchased in the Exhibit Hall that violate this policy must be wrapped and immediately removed from the convention premises.
20th & 21st century uniforms may not be worn as costumes. These include any uniform that can be construed as a military uniform from any country or a uniform worn in an official capacity, such as security guard, police officer, deputy, fire marshal, paramedic, etc. Active duty military personnel are permitted to wear their government-issued uniforms.
Gen Con Event Staff or security personnel may inspect any item or costume at any time during the convention. Failure to comply with these policies and/or the instructions of Gen Con Event Staff or security personnel may result in immediate removal from the convention without refund.
If you have any questions about these policies, please contact Gen Con Customer Service before the convention or visit the Information Desk in the convention center during operating hours.
Gen Con reserves the right to clear each room after an event. Attendees will not be allowed to remain in the room for the next event.
Items cannot be stored in event spaces. If found, items may be moved or discarded.
Lost & Found
The Gen Con Show Office will serve as the center for lost and found items during the convention. Unclaimed property will be turned over to the convention center security office at the close of the convention. You can help protect your belongings by including identification tags with mobile phone numbers in wallets, purses, backpacks and other loose items. Labeling belongings helps us attempt to return recovered items to their rightful owners.
Registration is when attendees can purchase badges and event tickets for Gen Con Indy through our online registration system. During Event Registration, event tickets are available for purchase. All purchases made after the Ship to Me deadline will be labeled “Will Call” and held for pick-up onsite at the show. Onsite Event Registration opens at the convention center the Wednesday before Gen Con officially begins and lasts through the end of the show on Sunday.
Specific dates, prices and other information can be found on our Badge Information page.
We accept Visa, MasterCard, Discover, and American Express as payment. Cash is accepted for onsite purchases only. Checks and money orders are not accepted at any time. A 10 % admissions tax will be charged on all online and onsite badge purchases, in compliance with Marion County laws.
Everyone (excluding children ten (10) and under) attending Gen Con must wear a valid badge for identification while in the convention center and surrounding hotels and during game play/events. A badge is required to purchase event tickets and allows the bearer access to the Exhibit Hall, Art Show, Anime events, seminars and other events happening in public areas during one or more days of the convention. Badges must be visible at all times to assure staff and security of your eligibility to participate in the convention.
Children ten (10) & Under Badges
Children ten (10) and under are admitted free when accompanied by an attending adult. If your child wishes to participate in an event that requires purchasing an event ticket, you will need to purchase a Gen Con Badge for them. Children over the age of ten are subject to the standard badge costs. For the children’s protection, parents must register all children ages ten and under at the Customer Service or Badge Registration kiosks onsite. A wristband will be issued at that time listing the parent or guardian’s contact information. The wristband must be attached to the child’s wrist while in the convention center in case the child and parent become separated. More information can be found in our Attendee FAQ.
There are several Registration Areas throughout the convention center and surrounding hotels. “Main Registration” is located in the Indiana Convention Center Wabash-East concourse near the Maryland Street entrance and consists of: Event Registration, Will Call, Customer Service, Special Services and Main Overnight Registration. Remote Event Registration can be found in the TCG Hall and a few select hotels. See the Program Book onsite for details.
On-site Badge Registration
If available it will be at the Badge Registration kiosk. For additional information about the various badge types and associated costs, please check out our Badge Information page.
Event (Ticket) Registration
An event ticket confirms a spot to participate in a game or event that is scheduled during the show. Participants may purchase tickets specifically for an event or buy generic tickets which are used like cash to pay admission fees associated with a specific event. The drawback to purchasing generic tickets is that they do not guarantee admission or the ability to play a game if the event sells out. Event Registration kiosks can be found in the convention center (Wabash-East concourse near the Maryland Street entrance) and at several surrounding hotels. While onsite, refer to the area hotel maps in our Program Book for those locations. Event tickets are only good for the year they were purchased.
Events running up to 2 hours in duration are priced at $2. Events exceeding 2 hours increase at the rate of $2 per 2 hours (i.e. A 3-4 hour event is $4, a 5-6 hour event is $6, etc.). If the sponsor of the event is providing additional supplies or prizes, the ticket cost may be higher.
Generic tickets are sold in $2 denominations. Generic tickets may be used like cash to pay admission fees associated with a specific event. For example, if you wish to participate in an event costing $4, you could pay for the event with two generic tickets (valued at $2 each). A maximum of 200 generic tickets can be purchased per account. There is no transaction limit for online purchases, but onsite generic ticket purchases are limited to 50 tickets or $100 worth of tickets per transaction.
REMINDER: Any unused generic tickets may only be refunded via system credit and must be turned in to the Customer Service kiosk onsite before 4:00 pm on Sunday, August 4, 2019. More information on our Ticket Refund Policies can be found on the Refund & Exchange Policies page. Event tickets are only good for the year in which they were purchased.
Lost & Misplaced Badges & Event Tickets
Gen Con cannot replace lost, stolen, or forgotten badges and/or event tickets. Please be responsible with your convention materials. Lost, stolen or forgotten items can be repurchased at full cost (if available). It is recommended you check with the Gen Con Show Office to see if your materials have been turned in to Lost & Found before buying new materials. Gen Con LLC assumes no responsibility for lost, stolen or forgotten materials.
Gen Con LLC is not responsible for items lost in the mail (via the U.S. Postal Service) or items marked “delivered” by the USPS tracking system. If you chose to have your items shipped via USPS, we will reprint your badge and event tickets, as long as the USPS site lists your package as “lost” or not yet delivered. If you chose USPS and the package is listed as “delivered”, you will be responsible for purchasing a new badge and any associated tickets. Any returned mail will be available for pick-up at the Will Call kiosk onsite.
After June 16, all ticket refunds can only be done onsite. The last day to refund a Gen Con 2019 badge is June 16; generic tickets are only refunded via system credit. There is no cash refund on generic tickets. System credits do not expire and can be used to purchase badges or tickets for any future Gen Con.
Event-specific ticket refunds must be requested at least 30 minutes prior to the start of the event. If an event has been cancelled, please see the area Hall Captain for further instructions. No refunds for cancelled events will be given without a stamp or signature from the Hall Captain.
All ticket refunds are subject to a 5% administrative fee per the total sum of tickets refunded. The deadline for obtaining a ticket refund onsite is 4:00 pm on Sunday, August 4, 2018.
The purchase of a Gen Con Indy badge admits one person to all basic activities and exhibits at Gen Con Indy during regularly scheduled hours for the day(s) it is purchased. Some designated activities require payment of a separate, additional fee. In accepting this badge and in consideration for being admitted to Gen Con Indy, the holder consents to being recorded (by audio and/or visual means) for exhibition and exploitation by any means in all media, including without limitation the Internet, worldwide in perpetuity.
The badge holder releases Gen Con LLC from any liability for loss or damage to persons or property, infringement of any right, or any other claim or course of action of any kind; authorizes and permits Gen Con LLC and its designees which includes but is not limited to all sponsors, exhibitors and contractors to use and authorize the use of his/her name, voice, likeness and all reproductions thereof by any means and in all media now and hereafter known, including without limitation the Internet, for all purposes worldwide in perpetuity; and agrees to comply with all the rules and regulations of the Event.
Gen Con LLC Event Management reserves the right to deny entry or remove from the Event facilities any person who in Event Management’s sole and absolute discretion is behaving or threatening to behave in a manner which Event Management reasonably considers to be disruptive of the Event.
On-site Show Information
Official convention hours are usually announced in April/May and can be found on the Registration page. The Exhibit Hall remains open from 10 am to 6 pm, Thursday through Saturday, and from 10 am to 4 pm on Sunday.
If you purchased a badge and event tickets and selected Will Call as your shipping option OR purchased items after the Ship To Me deadline, you may obtain your items at the Will Call kiosks located in the convention center’s Wabash-East concourse near the Maryland Street entrance. You will need to present a valid government-issued photo ID in order to obtain your packet. Small children with no photo ID will need to be accompanied by a parent or guardian with a valid ID in order to pick up their packet. Please keep in mind Will Call lines may vary based on how many attendees choose this option.
Questions regarding the convention or any of the show policies can be directed to Customer Service. These kiosks are located in the convention center’s Wabash-East concourse near the Maryland Street entrance. Refunds will only be processed at the Customer Service kiosks. Event-specific ticket refunds must be requested at least 30 minutes prior to the start of the event. Refunds only will be issued to the purchaser of the original ticket(s). See our Refund & Exchange Policies page for more information.
This kiosk is located on the end of the Customer Service kiosks. Disabled patrons may use this kiosk for their one stop shopping needs. Will Call pickup, badge and event ticket purchases and refunds or exchanges can all be made at this location. Customer Service will also have special wristbands to alert staff and event team members that the bearer may need additional assistance (i.e. limited waiting in line, etc.). A wristband is required in order to receive special assistance.
Parents may also use this kiosk if they have already purchased a badge but need to obtain a child wristband.
If you have any inquiries regarding our Policies or Show Information, please see our Attendee FAQ or Refund Policies or contact us at 800-529-3976 x3806 or customerservice(at)gencon.com. Customer Service hours are Monday – Friday, 9:30 am – 5:00 pm (Pacific).
During the convention, all inquiries can be made at the Customer Service kiosk onsite.