Operations

Events

GUEST SERVICES

Sales

Finance

Gen Con Online

Marketing

Tech

OPERATIONS

Role: Operations – Exhibit Hall

Overview: The Exhibit Hall Operations team oversees operations within the Exhibit Hall — exhibitor load-in and load-out, attendee safety, etc

Shift(s): ☒ Days ☐ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to exhibitors and attendees
• Be familiar with exhibitor rules and report violations to the Exhibit Hall Manager
• Monitor the Exhibit Hall area for safety concerns, taking action as needed
• Provide crowd-control and line-management assistance as needed

Requirements:

• Must be able to stand/walk for long periods of time
• Must be able to communicate clearly via radio
• Must be able to interact politely with customers at all times
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)

Role: Operations – Block Party

Overview: The Block Party Operations team oversees operations within the Block Party on Georgia Street — vendor load-in and load-out, attendee safety, etc. This team also staffs the Block Party Information Booth

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and vendors
• Be familiar with Block Party rules and work closely with the Visit Indy team to enforce them
• Monitor the area for safety concerns, taking action as needed
• Provide crowd-control and line-management assistance as needed

Requirements:

• Must be able to stand/walk for long periods of time
• Must be able to be outside for long periods of time, in high heat or rain
• Must be able to communicate clearly via radio
• Must be able to interact politely with customers at all times
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)

Role: Operations – Roaming

Overview: The Roaming Operations team oversees operations over all areas of the convention—answering questions, ensuring a safe environment, etc.

Shift(s): ☒ Days ☒ Evenings ☒ Overnight

Responsibilities:

• Provide exemplary customer service to attendees
• Be familiar with and enforce convention rules, escalating as needed
• Monitor assigned areas for safety concerns, taking action as needed
• Provide crowd-control and line-management assistance as needed

Requirements:

• Must be able to stand/walk for long periods of time
• Must be able to communicate clearly via radio
• Must be able to interact politely with customers at all times
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)

Role: Event Team HQ

Overview: The Event Team HQ team manages the check-in point for Apprentices and certain Support Team (temp staff) positions. This area also serves as a general Information Booth for attendees.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and temp staff
• Manage Apprentice check-in and check-out, tracking hours and ensuring Apprentices know where they need to be
• Manage temp staff for Coupon Book and Program Book distribution
• Manage the temp staff pool for pop-up needs

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be organized and able to read spreadsheets for time-keeping

Role: Show Office

Overview: The Show Office team primarily supports Gen Con staff in the running of the show, but also serves as a hub for attendee and vendor questions, the Captain Lounge, and Lost & Found.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Manage office supplies and equipment (radio and key check-out, etc.)
• Run errands for staff members as needed
• Manage Lost & Found items

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be able to keep a space that could quickly become chaotic neat and organized

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EVENTS

Role: Event HQ

Overview: Staff a designated HQ that provides oversight and support for events operating in a given space. This might include Wednesday Trade Day programming.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Provide assistance with lines, crowd control, and electronic ticketing as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, orienting them to find events, and addressing complaints or issues with specific events.
• Assist event organizers and GMs with event issues, including finding locations, confirming event needs, and resolving logistical issues that may arise.
• Monitor events taking place in the area assigned to the HQ, including making periodic “rounds” of tables and rooms to ensure no issues need to be addressed.
• Scan tickets from events that have already been completed, as time allows.
• Additional responsibilities may arise, depending on location and events scheduled there.

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to maneuver over medium to long distances depending on HQ.
• Be willing to work as a team with other event team staff, sharing duties as needed; schedule flexibility preferred.
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)

Role: GM HQ

Overview: Staff the central authority for events around the convention, coordinating with local event HQs, Gen Con Online team, event organizers, and Gen Con staff, serving as the common first point of contact for event organizers who need help during the convention.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist event organizers and GMs with their events, including assigning badges and badge allocations, accepting tickets and hotel receipts, updating events, and answering general questions.
• Assist other event HQs with questions about events.
• Maintain and update physical badge allocation packets as needed and receive attendee badges that need to be refunded.
• Assist staff as needed, which may involve being temporarily assigned to another location to oversee the completion of a task.

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must have advanced knowledge of GCMS, as well as an understanding of how to assign and refund badges in the system, as well as cashier account
• Must have a basic understanding of how to use spreadsheets and utilize Discord
• Must be available for work particularly on Wednesday afternoon through 8 pm
• Must be able to work under pressure
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)

Role: Kid Zone

Overview: Staff the Kid Zone area and oversee the activities and participants therein.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, orienting them to find events, and addressing complaints or issues with specific events.
• Lead small child-oriented activities, including crafts and board games
• Make sure no child is left unattended in the room
• Maintain the room in a neat and organized manner

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be comfortable working with children and parents
• Be patient and understanding when working with our youngest attendees
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)

Role: Stage Production

Overview: Manage the operation of a space dedicated to large stage events that need additional logistical support, particularly the Main Stage, Streaming Stage, and Streaming Studio.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide assistance with lines, crowd control, and electronic ticketing as needed
• Assist event organizers and their guests in a friendly and professional manner
• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, orienting them to find events, and addressing complaints or issues with specific events.
• Additional responsibilities may arise, depending on location and events scheduled there.

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Work on a flexible schedule with some late-night events.
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)
• Experience with live event production is a big plus

Role: Electronic Ticketing Support

Overview: Provide support to Events HQ captains as they assist event organizers and GMs in managing electronically ticketed events, ensuring smooth operation and quick resolution of any issues or errors on-site

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist in training Event HQ captains, event organizers, and GMs on how to scan attendees into electronically ticketed events, including ensuring that each group’s first batch of events for the weekend launch smoothly.
• Document technical and operational challenges that arise with electronically ticketed events onsite.
• Directly scan attendees into large or complex electronically ticketed events, such as anything scheduled on the Main Stage.
• Visit event organizers and GMs to investigate and resolve any issues that may come up reconciling attendees with electronic tickets.
• Serve as the first point of escalation when problems occur with electronically ticketed events.

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Proficient computer, mobile, and technical skills. Experience using large-scale event ticketing programs preferred.
• Ability to quickly learn new technical skills and then be able to train others on how to use them.
• Must stay calm when responding to high-pressure situations (medical emergencies, missing children, etc.)
• Be willing to work as a team with other support team staff, sharing duties as needed; schedule flexibility preferred.
• Ability to problem-solve situations as they arise to best address event organizer ticketing needs.
• Ability to escalate and effectively report technical issues to the development team where appropriate.

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GUEST SERVICES

Role: C.S. Assistant

Overview: Provides support for the Customer Service Manager in day-to-day operations

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Provide assistance with lines, crowd control, and other CS departments roles as needed
• Assist CS Manager in documenting, tracking, and scheduling appointments and tasks.
• Serve as a runner and message vehicle as needed.
• Be available and ready for additional responsibilities as they arise

Requirements:

• Must be approachable and friendly at all times
• Must be able to spend up to eight hours each day standing/walking.
• Must have basic computer skills and the ability to navigate spreadsheets.
• Must be adept at taking notes and looking up procedures and Gen Con information on the fly.
• Must be able to communicate clearly via radio

Role: Badge/Event Reg

Overview: Serves as the manager for customers buying badges or tickets

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions and directing them to the proper departments for help.
• Ability to problem-solve situations as they arise.
• Provide supervision and training for cashiers in their department
• Be well versed in the Gen Con systems for Badge and Ticket sales as well as the hardware required for the position.
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to supervise temporary workers
• Must be able to spend 8 hours each day on their feet and mobile
• Must be able to communicate clearly via radio

Role: Customer Service

Overview: Serves as the manager for customers buying badges/tickets and refunding said items. This might include Wednesday Trade Day programming.

Shift(s): ☒ Days ☒ Evenings ☒ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help.
• Ability to problem-solve situations as they arise.
• Provide supervision and training for cashiers in their department
• Be well versed in the Gen Con systems for Refunds, Badge, and Ticket sales as well as the hardware required for the position.
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
• Must be able to supervise temporary workers
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to spend 8 hours each day on their feet and mobile
• Must be able to communicate clearly via radio

Role: Fulfillment

Overview: Prints Badges and tickets and manages a team who fulfills those as well.

Shift(s): ☒ Days ☒ Evenings ☒ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Print Badges and Tickets
• Ability to problem-solve situations as they arise.
• Be well versed in the Gen Con systems for printing as well as the hardware required for the position.
• Provide supervision and training for temporary fulfillment workers
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have exemplary organizational skills
• Must be able to supervise temporary workers
• Must be able to alphabetize
• Must be able to communicate clearly via radio

Role: Remote Registration

Overview: Serves as the manager for customers buying event tickets

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help.
• Ability to problem-solve situations as they arise.
• Provide supervision and training for cashiers in their department
• Be well versed in the Gen Con systems for ticket sales as well as the hardware required for the position.
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
• Must be able to supervise temporary workers
• Must be able to spend eight hours each day on their feet

Role: Customer Service Rover

Overview: Serves as the “lunch” break replacement for Remote Registration Captains

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help.
• Ability to problem-solve situations as they arise.
• Provide supervision and training for cashiers in their department
• Be well versed in the Gen Con systems for ticket sales as well as the hardware required for the position.
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
• Must be able to supervise temporary workers
• Must be able to spend eight hours each day on their feet

Role: VIG Lounge

Overview: Serves as the point of contact for VIG’s in the VIG lounge

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Be well versed with the VIG program and its policies
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help.
• Ability to problem-solve situations as they arise.
• Provide supervision and training for cashiers in their department
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm in high-pressure situations
• Must be comfortable working with VIG’s and their children
• Must be able to supervise temporary workers
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to spend 8 hours each day on your feet

Role: BIPOC Lounge

Overview: Serves as the point of contact and maintains a welcoming space for BIPOC attendees

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff in the BIPOC Lounge
• Support participating partners in the space as they host events, networking, and industry-related opportunities for BIPOC attendees
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help
• Problem-solve situations as they arise.
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must have accomplished de-escalation techniques and the ability to stay calm in high-pressure situations
• Must have a strong understanding of Gen Con programming and opportunities for attendees at the show
• Must have basic computer skills, including an understanding of GCMS, Gen Con e-ticketing, and the ability to navigate spreadsheets
• Must be able to spend 8 hours each day on your feet

Role: Quiet Room

Overview: Serves as the point of contact and maintains a welcoming space for attendees in the Quiet Room

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Maintain a calm, quiet, organized, and welcoming space
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help
• Ability to problem-solve situations as they arise
• Be available and ready for additional responsibilities that may arise

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm in high-pressure situations
• Must be able to work independently with limited oversight

Role: Will Call

Overview: Serves as the manager for Will Call workers and point of contact for customers with Will Call issues

Shift(s): ☒ Days ☒ Evenings ☒ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Have an excellent grasp of Will Call procedures and protocols
• Ability to problem-solve situations as they arise.
• Be well versed in the Gen Con systems for printing as well as the hardware required for the position.
• Provide supervision and training for temporary Will Call workers
• Be available and ready for additional responsibilities as they arise.

Requirements:

• Must be approachable and friendly at all times
• Must have exemplary organizational skills
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to supervise temporary workers
• Must be able to alphabetize
• Must be able to communicate clearly via radio

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SALES

Role: Exhibitor HQ

Overview: Headquarters to assist Exhibitors, Artists, and Authors with all logistics of their onsite presence

Shift(s): ☒ Days ☐ Evenings ☐ Overnight

Responsibilities:

• Check in exhibitors, artists, and authors, sell badges, manage name changes on badges, and process refunds
• Print and distribute exhibitor packets
• Process booth applications and payments
• Assist with exhibitor booth concerns and rules questions

Requirements:

• Must be approachable and friendly at all times
• Must be comfortable using a computer, including basic office suite functions and email.
• Must be well organized when dealing with sensitive documents
• Must be ready to interact with exhibitors, artists, and authors at all times

Role: Artist/Author HQ

Overview: Assist the Art Show Coordinator at the headquarters on the Exhibit Hall floor to assist artists and authors with all logistics and questions of their on-site presence.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Help with revisions of physical set up of show if needed
• Help with labeling tables and other setup, as well as tear-down
• Serve as point-of-contact for Artist and Author check-in and questions
• Provide general customer service during the show

Requirements:

• Must be approachable and friendly at all times
• Must be knowledgeable of the exhibit hall rules and regulations
• Must be able to answer questions, seek help with answers, or guide artists and authors accordingly
• Must be ready to interact with artists and authors at all times

Role: Exhibit Hall Manager Assistant

Overview: Assist the Exhibit Hall Manager with general Exhibit Hall logistical duties and Exhibit Hall participant (Exhibitors, Artists, and Authors) assistance.

Shift(s): ☒ Days ☐ Evenings ☐ Overnight

Responsibilities:

• Work directly with the Exhibit Hall Manager and Exhibitor HQ to execute various deliverables and duties
• Field inquiries from Exhibit Hall participants and report to the Exhibit Hall Manager
• Provide exemplary customer service to Exhibit Hall participants and Gen Con staff
• Be familiar with Exhibit Hall rules and report violations or concerns to the Exhibit Hall Manager

Requirements:

• Must be well organized and able to prioritize multiple tasks
• Must be able to interact with Exhibit Hall participants and Gen Con staff in a professional manner
• Must be able to stand/walk for long periods of time
• Must be able to communicate clearly via radio

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FINANCE

Role: Finance

Shift(s): ☒ Days ☒ Evenings ☒ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Manage temp staff check-in and check-out time, as well as provide training and support
• Make sure that no penny is left behind

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be detailed and creative with numbers!
• Must have a super sense of humor
• Must be able to work with a computer

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GEN CON ONLINE

These positions can be performed onsite at Gen Con or remotely.

Role: Gen Con Online Customer Service & Events Support

Overview: Serve as the primary point of contact for customer service- and events-related questions on Discord, both for Gen Con Online and Gen Con Indy, resolving issues as able and escalating to the appropriate staff when necessary.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, processing refunds, etc.
• Be familiar with and enforce convention rules, escalating as needed
• Be familiar with Customer Service policies and know when to have attendees contact CS for refunds or issues that are outside their purview
• Answer general questions about events (for both Online and Indy) on Discord, escalating anything that can’t be readily resolved or answered.
• Assist attendees in finding information to join event sessions, including helping them navigate the event messaging system and contact GMs.
• Field complaints and problems with events, particularly Online events, including refunding tickets or canceling events to open up attendee schedules.
• Communicate and coordinate with GM HQ for any necessary event changes or updates.

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via Discord.
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be willing to work as a team with other event team staff, sharing duties as needed; schedule flexibility preferred.
• Must stay calm when responding to high-pressure situations
• Must be able to escalate and effectively report issues to GM HQ and/or staff as they arise

Role: Discord Moderator

Overview: The Discord Moderator is an online-based role that actively communicates, engages, and connects with Gen Con Discord users and participants during the convention. The moderator is responsible for keeping the Gen Con Discord a safe and welcoming space for all users and participants.

Shift(s): ☒ Days ☒ Evenings ☒ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff.
• Maintain a friendly, excited, and passionate conversation on the Gen Con Discord.
• Communicate and connect with participants and answer questions, provide information, and engage in conversations in channels in a timely and professional manner.
• Watch channels for infractions and safety issues.
• Be available to provide support to CS and Events team as needed.
• Provide backup moderation to Twitch chat as needed.
• Support the Gen Con Marketing and Social Media teams as needed.

Requirements:

• Must be approachable and friendly at all times.
• Must be able to communicate clearly via radio.
• Must have experience using Discord; Discord admin experience preferred.
• Customer service-related experience preferred.

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MARKETING

Role: Marketing Office Support – Admin

Overview: This role provides general marketing support to staff, manages daily marketing office events and schedule, and other important administrative duties.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Manages mascot photo ops and meet and greets; serves as a handler to the mascot performer
• Leads the daily morning marketing meeting and reviews the schedule of events and assignments with team members
• Provides photo and video direction to contract and staff photographers; creates and manages shot list
• Organizes assets (photos, videos, gifs, etc) in Dropbox
• Assists Content Marketing Manager with newsletter and content creation duties
• Assists Social Media Manager with collecting assets for Gen Con social channels

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Experience using Dropbox a plus

Role: Marketing Office Support – Social Media

Overview: This role provides general marketing support to staff and manages the Gen Con social channels (Twitter, Facebook, Instagram) for the duration of the convention.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Using a smartphone to take photos and using images captured by staff photographers, share engaging pictures, albums, and posts on Gen Con’s social channels regularly throughout the convention
• Respond to questions and comments on social channels in a timely and professional manner

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be proficient in social media management
• Must be able to resize and edit images for social platforms
• Must have excellent grammar and copy-editing skills for writing and posting captions
• Experience using Sprout Social software is a plus.

Role: Marketing Office Support – Photography

Overview: This role is responsible for capturing key photography during the convention for marketing and promotional purposes.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Shoot key photography from the marketing shot list
• Organize and upload photos into Marketing Dropbox
• Photo editing as needed
• Capture video as needed

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be proficient in using professional camera equipment
• Must have experience editing and organizing photography

Role: Press Office

Overview: Press Room Captains assist members of the media with collecting their press badges and help to manage the press office. Duties include badge printing and distribution, offering assistance to media and answering questions, organizing the PR samples of games and merchandise on display, assisting news crews with setting up for live or pre-recorded interviews, sharing handouts of press releases from publishers and exhibitors, and assisting the PR Consultant and Senior Marketing Manager with miscellaneous PR and Marketing related tasks.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees, media, and staff
• Badge printing and distribution
• Assisting media with questions
• Organizing and displaying PR samples of games and merchandise
• Assisting news crews with setup for live or pre-recorded interviews
• Sharing handouts of press releases from publishers and exhibitors
• Assisting Gen Con PR Consultant and Senior Marketing Manager with miscellaneous PR and Marketing related tasks
• Keep the Press Office tidy
• Daily opening and closing of Press Office

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be experienced and comfortable working with a laptop computer
• Experience printing badges and doing customer look-up on GCMS is a plus.

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TECH

Role: Tech Office Support

Overview: The Tech Services team is responsible for show management’s online computer systems used by the Event Team to manage the convention.

Shift(s): ☒ Days ☒ Evenings ☐ Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Set up and configure show management computers, printers, network and peripherals
• Test required hardware and software
• Respond to technical support calls and questions as requested
• Monitor ongoing technical operation
• Service / troubleshoot hardware/software issues as needed
• Log technical issues as needed
• Strike equipment when the convention ends

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio and text
• Must have detailed base knowledge of Windows operating system (system preferences, network setup, printing preferences, Windows updates, etc.)
• Must be a critical thinker who can quickly come up with ideas to troubleshoot problems
• Must respond quickly to issues and remain calm under pressure
• Must be able to work as part of a collaborative, customer service-focused team
• Prefer: advanced troubleshooting skills for computer hardware, printer, operating system, etc.
• Prefer: the ability to set up multiple computer workstations (wiring, peripherals, power, networking, etc.)

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