Event Team Policies

Anyone interested in joining the Event Team at Gen Con must be aware of the following policies. Please read them carefully and contact [email protected] if you have any questions.

All Event Team Members

  • All Event Team members must complete and submit an Event Team application.
  • All Event Team members must be 18 years of age to apply.
  • Shifts are a minimum of four consecutive hours with one 15-minute break.
  • All Event Team members are paid positions.
  • All Event Team members must wear their Gen Con badge while in the convention center or working/attending events in any of the surrounding hotels.
  • Event Team shirts or vests are to be worn during the work shift at all times. They are not to be worn after your shift ends.
  • Everyone must wear appropriate clothing and footwear. Please refrain from wearing torn or dirty clothing or open-toed shoes. Comfortable walking shoes are best, as many will be standing or walking a great deal during their shifts.
  • Do not wear headphones or play video games.
  • Personal cell phone use should be kept to an absolute minimum.
  • Children are not allowed to accompany an Event Team member during their shift.
  • We ask that everyone acts in the best interest of Gen Con by respecting attendees, fellow Event Team Members, and Staff, as well as promoting a safe and healthy environment.
  • Everyone must refrain from any deliberate acts that may create a dangerous or unhealthy situation during Gen Con. This includes, but is not limited to, the use of illegal drugs, consumption of alcoholic beverages, and assaulting, threatening, or disregarding the safety of an individual. If you know of anyone who might be under the influence or is exhibiting dangerous or risky behavior, please report to Gen Con Staff or security immediately.
  • Event Team members are not permitted to use their status to promote or conduct personal business.
  • Event Team members may not use their status to engage exhibitors, sponsors, vendors, or hotel personnel to gain access to special deals or treatment.
  • Working or volunteering for groups other than Gen Con during the convention is permitted, but only outside of your scheduled Event Team shifts and duties, which are your first priority.
  • Some Event Team roles have physical requirements and require sitting, standing, or walking for extended periods of time. Any special assistance or accommodation needs should be discussed with your manager prior to accepting a role.
  • Event Team members found to be in violation of these policies may be escorted off the premises and have all Event Team member privileges revoked.


  • Apprentices are responsible for making their own housing and travel arrangements. No reimbursements are provided.
  • Apprentices must purchase their own 4-Day badge within one week of accepting an Apprentice position.
  • Badge reimbursements will only be issued for Apprentices who complete their scheduled shifts. Badge refunds will be processed via the original method of payment within six weeks of the show.

Captains and Deputies

  • There is no need for Captains and Deputies to purchase their own badges. A complimentary Event Team badge will be provided.
  • Captains and Deputies must confirm hours worked with the Show Office as part of the check-out process.
  • Must be able to work the required hours/days they are scheduled for.
  • Additional hours must be approved by a Gen Con Staff member.


  • Captains and Deputies will receive housing assignments from Gen Con and do not need to make their own housing arrangements.
  • Captains and Deputies must provide their own credit card to meet hotel check-in requirements. Incidentals (room service charges, etc.) will be the responsibility of the Event Team Member.
  • Those who wish to make their own housing arrangements must indicate so on their application. Gen Con will reimburse up to a maximum amount set each year.
  • In order to receive reimbursement for self-pay rooms: Submit a copy of the final hotel bill with the Captain or Deputy name listed to Event Team HQ or email, or snail mail it to Gen Con LLC within four weeks after the show. Reimbursements for hotel rooms will be issued by check and mailed within six weeks after the show.
  • For assistance in finding a hotel room, email [email protected]


  • Captains' travel arrangements must be approved by the Travel Coordinator prior to the show and cannot exceed the allotted budget unless authorized by the appropriate Gen Con manager. Airfare must be booked using the Gen Con corporate portal.
  • Captains who drive will be reimbursed for mileage at the current IRS mileage rate, up to the allotted budget. One long-term parking space will be provided by Gen Con for each driver.
  • Captains who drive will receive mileage reimbursement for Captain passengers up to the maximum budgeted amount.
  • All Captains receive a small stipend to cover travel-day expenses.

Deputies must make their own travel arrangements. They do not receive airfare or mileage reimbursement.

Hiring and Payroll

  • Employment paperwork and payroll will be processed through BCforward, a third-party staffing agency. Employment paperwork must be completed one week prior to your arrival at Gen Con.
  • The pay period is Monday through Sunday.
  • The pay date is the Friday after the convention and is issued via direct deposit.
  • Overtime will be paid at time-and-a-half for hours in excess of 40 within the pay period and must be approved in advance by a Gen Con Manager.