Convention Operations Specialist

Who we are

At Gen Con LLC, our mission is to create the world's greatest place for tabletop gaming. At the core of what we do is producing the largest consumer hobby, fantasy, science fiction, and adventure game convention in North America, held every year in Indianapolis, IN. Gen Con, “The Best Four Days in Gaming,” is 70,000 attendees, over 520 exhibitors, and 20,000 ticketed events, operating 24 hours per day, in over 1.2 million square feet of event space in theIndiana Convention Center, Lucas Oil Stadium, and many surrounding hotels. Just as new technologies and a larger, more diverse set of audiences are driving change in the games we play and how we play them, we dedicate ourselves to creating and adopting the best tools and practices possible to support and showcase tabletop gaming culture wherever gamers gather, be it in the physical space of a convention center or in the digital space of our social media communities and streaming channels.

What we're looking for

Reporting to and working closely with the Manager of Convention Operations, we're looking for someone who can help create, document, and implement policies and procedures that create a smoother, more efficient workflow for everyone.

What you'll do

  • Convention Operations
    • Create floor plans, generate orders, track planning progress
    • Maintain databases
    • Assist the Manager of Convention Operations in managing the show onsite
  • Business Operations
    • Work intently with our Front of House teams; Customer Service, Sales, and Events, to ensure timelines are met and build strong peer relationships
    • Document policies and procedures
    • Track contract deliverables

What you bring to the table

  • Highly organized—you have a system for keeping your emails and files right where you can find them!
  • Strong Microsoft Office skills—you can make Excel bend to your will
  • Demonstrated systems background -- you have demonstrated proficiency in ing design and management tools such as AutoCAD and Smartsheet
  • You relate well to all kinds of people -- up, down, and sideways, inside and outside the organization; with a deep knowledge of how to get things done in a company made up of diverse viewpoints
  • You can stay flexible, grow from your mistakes and rise to a diverse set of challenges
  • Are energized by working in a distributed work environment and can act with a high level of autonomy
  • A dedication to creating quality customer experiences, even if your customers are all internal

Bonus Points

  • Knowledge of Gen Con a plus; attended Gen Con before.
  • Experience managing events —you know the difference between theater seating and classroom seating and can tell immediately if a floor plan poses potential risk to attendees.
  • Interest in tabletop gaming and geek culture.

Working at Gen Con

This is a salaried position paying $60,000-$70,000 per year and requires paid travel to Indianapolis, IN to work the convention, as well as potential paid travel (depending on location) three other times per year for planning meetings.

Gen Con supports a fully distributed workforce, with employees working remotely across the United States.

Company benefits include:
  • Company-paid health, dental, and vision insurance
  • Generous 401(k) matching
  • Annual bonus program
  • Good work/life balance with extensive vacation time, holidays, sick days, and three personal days per year
  • Annual off-site corporate summit

Gen Con does not offer relocation assistance or sponsor visas at this time. All submitted resumes must be accompanied by a cover letter.

How to Apply

Send your resume and cover letter to [email protected]. Applicants only, please. No recruiters or agencies.