How do we report problems to Q-rooms? Portal's map view throwing javascript errors
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Posted by aldctjoc

Hello. Is there a way to report a problem to Q-rooms? The portal is having a problem: When trying to use the map view and zoom in, you get the following error:

"Oops! Something went wrong.
This page didn't load Google Maps correctly. See the JavaScript console for technical details."

This happens regardless of whether I enter the map view by clicking the "browse all hotels on map" button, or by doing a search then switching over. Once I start to zoom, I get the error.

I tested this on two different browsers - Chrome, then Internet Explorer on Windows - then repeated the test on a different computer (my work workstation... shhh! about doing that at work! :D). I then repeated this on my Android phone. It happened across all platforms. 

That's just the start of troubleshooting the app. Perhaps it's a bit overloaded by people hoping to find a room become free (I admit, I've been all over the portal myself the past couple of days). Regardless, I figured this should be passed along to Q-rooms. How should that be done?

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Posted by aldctjoc

Oh, additional note: This doesn't stop anyone from using the portal's list view. It seems to strictly be a map view issue.

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Posted by aldctjoc

<strikethrough>Please close; problem is resolved, symptom is no longer present. Thank you mods for all you did to tell Q-rooms.

If you didn't have time to do anything yet: Just nod your heads, say "You're welcome", and I'll play along. ;) </strikethrough>

EDIT: I spoke too soon; the problem has reoccurred. I'm now seeing it even in a Citrix web delivered instance of Chrome (work has a virtualized application server), which I know is a clean build and a browser that doesn't have tons of add-ons or anything else. 

Worse yet, the javascript console is telling me this:

"You have exceeded your daily request quota for this API. To request more than 25,000 map loads per day, you must use an API key and enable billing: https://developers.google.com/maps/documentation/javascript/get-api-key"

Yeah, this really needs to get to Q-rooms. I'm looking for a support contact now.

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Posted by dtveraas

Hello aldctjoc, 

Q-rooms contact info:

Phone: (317) 688-1323
Email: gchousing@q-rooms.com

I'll alert them that this is a problem and track the issue as well. 

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Posted by aldctjoc

Excellent, thanks! I'll report to them when I get back home.

Are you able to replicate the problem? I really believe it's not just me, but it's always good to double check.

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Posted by aldctjoc

Well, hey, the problem is gone, before I could even contact them. That ends that... I hope... ;)

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Posted by dtveraas

Yes, I've been able to replicate the issue. Q-rooms knows about it and is working the problem with passkey. It seems to happen on and off, but they are looking at ways to fix this for good. 

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Posted by aldctjoc

Heh... according to Google's message, the way to fix it for good is to pay them for an API key. I'm not sure Q-rooms would want to play that way, and I wouldn't blame 'em. 

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