How do I get help for a badge purchase?
Posted by madmaxneo
#1

I am looking for a way to get in touch with someone because I goofed when I purchased my badge. I wanted to have it sent to me through the mail this year instead of doing will call and I somehow missed that whole section and it defaulted to will call. I really need to have it changed. 

Posted by maijstral2
#2

Hover your cursor over your name at the top, go to my packets. You will see your badge purchase with will call as method of pickup. Next to that is a clickable link that says change. Click it and you can change to delivery. You will probably be required to pay the delivery method you choose.
 

Posted by madmaxneo
#3

There is no link on that page. 
Here is a screen shot.

Never mind the screen shot link is not working correctly.

Posted by maijstral2
#4

Hmmm, I don't know what to tell you then, I took a screen shot of mine with the link there but I can't figure out how to put it on here. The image link wants a URL and I can't post it off my computer.

I clicked on my change and it opened a box that told me they would charge the credit card I used to purchase the badge 10 dollars(or use system credit) and asked to verify or change my address on record.

Posted by marimaccadmin
#5

If it's still causing a problem you can email [email protected] for help. :)

Marian McBrine
Event Coordinator
Gen Con LLC

Posted by madmaxneo marimaccadmin
#6

marimaccadmin wrote:
If it's still causing a problem you can email [email protected] for help. :)
Marian McBrine
Event Coordinator
Gen Con LLC
I did that shortly after I posted this thread, that is after I found that contact info. I hope to get a response soon.

This topic is locked. New posts cannot be added.