My GenCon is off to a hellishly bad start.
Embassy takes my deposit and then gives my damned room away. Imagine my joy at hearing I have no room and watching the poor front desk girl try in vain to find me a room anywhere for an hour...
Ended up at an Econolodge 30 minutes further away. Seriously, I should have just stayed home
It gets better!! Their facebook response:
We have located your stay information. Please allow the hotel management team up to 3 business days for review and contact. Have a nice morning. Thank you. - John
Ugh, that's terrible. Hopefully they will compensate you immensely. Honestly I would demand it.
I would call Hilton and raise hell. You should get some kind of compensation for their screw-up.
Did you get the room through the GenCon housing system?
So I would like to post an update. After making this post, I decided to email the Manager.
She called me in the morning, I apologize comma and made it up to me and more. They they recovered very nicely from an unfortunate start.
I hope they comped your stay for next year! :)
This doesn't surprise me Hilton in Milwaukee years ago used to overbook intentionally they expect some no shows they overbook to make sure that they have full rooms
i feel sorry for the OP. Being sstuck atEccono lodge. wrote:
I had a lot of problems with Embassy this last year, they charged multiple people's cards over 400 a piece beyond the charge they were supposed to put on.
They didn't change our sheets, supply the correct amount of bedding, or give the right amount of towels on ANY day in accordance with the number of people we had documented to stay... frustrating
The Embassy Suites is badly in need of a refresh. The rooms are dirty and things always seem to be broken. Our shower sucked and we always were standing in a pool of water. The room didn't get very cold either.