I've combed the attendee FAQ and organizer's guide, and can't seem to find out how this is supposed to be handled. I've had two sets of events cancel on me this year, and they've both been handled very differently. One was the True Grind I was signed up for, and I received an email explaining the situation and a prompt refund. I was impressed at how smoothly it was handled.
Four of the Puzzle Hunt packets were cancelled last week, and I've heard nothing. They just disappeared from my list of tickets. Nothing in my spam folder, no refunds, nada. No contact info for the organizers on the events, so I can't email them. My question is, how long should I wait before being proactive about this? Am I just out the $16 (4 * $2 * 2 people) until the convention? Will I really have to remember to get the tickets signed by the person in charge of the hall, and if they aren't in my list, will I even get tickets? It's a very weird situation, so I am just wondering if anyone happen to know how it's usually dealt with.