To be clear, we will allow you to repurchase lost or misplaced (By you) badges and tickets. They are in the system and have already been sold. If you miss an event then that ticket is no longer available.
If a USPS packet gets to your late by any acceptable standard, and we can confirm that then we will replace it, as well as any packet that is marked as lost at no cost. We mail these packets out in plenty of time to get to our attendees.
Mail returned to us will be taken to the show and available at Will Call.
Full Policy Here:
Lost and Misplaced Badges and Event TicketsGen Con cannot replace lost, stolen, or forgotten badges and/or event tickets. Please be responsible with your convention materials. Lost, stolen, or forgotten items can be repurchased at full cost (if available). It is recommended you check with the Gen Con Show Office to see if your materials have been turned in to Lost and Found before buying new materials. Gen Con LLC assumes no responsibility for lost, stolen, or forgotten materials.
Gen Con LLC is not responsible for items lost in the mail (via the U.S. Postal Service) or items marked “delivered” by the USPS tracking system. If you chose to have your items shipped via USPS, we will reprint your badge and event tickets, as long as the USPS site lists your package as lost or not yet delivered. If you chose USPS and the package is listed as “delivered”, you will be responsible for purchasing a new badge and any associated tickets. Any returned mail will be available for pickup at the Will Call kiosk on site.
Customer Service & Event Team Manager
Gen Con LLC