Removing game ticket after purchase
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Posted by wolverine789

I was wondering if I would be able to drop one event that I've already paid for to add another event.

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Posted by brooks wolverine789

wolverine789 wrote:
I was wondering if I would be able to drop one event that I've already paid for to add another event.

Mouse over your name in the upper right-hand corner of the window and click on "My Transactions." Once in that screen there will be an option to return tickets. 

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Posted by wolverine789 brooks

brooks wrote:
wolverine789 wrote:
I was wondering if I would be able to drop one event that I've already paid for to add another event.

Mouse over your name in the upper right-hand corner of the window and click on "My Transactions." Once in that screen there will be an option to return tickets. 

Does it give you the option to pick which ticket that you want to return or does it return all tickets on that transaction?

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Posted by brooks

Once you click on return tickets, there will be checkboxes where you can select individual events. 

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Posted by mikeboozer wolverine789

wolverine789 wrote:
I was wondering if I would be able to drop one event that I've already paid for to add another event.

You can from your home or Transactions page.
Click refund and check the box of the ticket(s) you want refunded.

This option is only to return tickets yourself to System Credit only!

If you want a refund to your original form of purchase email customerservice@gencon.com with your ID number and list the ticket ID's and names on the tickets you want refunded. There is a 5% return fee per tickets:

https://www.gencon.com/attend/terms_of_service

Mike Boozer
Customer Service & Event Team Manager
Gen Con LLC

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Posted by boc_mage

Thanks to Gen Con staff as I sent an email today and in less than 15min got an acknowledgement that tickets was refunded, waiting on my money is back due to banks being banks. Much better than last years experience refunding tickets.

 

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Posted by dbs

EDIT: Never mind, problem solved.  Gen Con customer service is awesome.

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