Trying to buy a Trade Day Badge, constant crashing.
Posted by [email protected]

Hi.

I'm trying to finalize payment for my 2021 Gen Con Trade Day Badge but the site has been consistantly crashing for an hour now. I've attended Trade Day before and my information was on file and hasn't changed. My payment method is also on file and hasn't changed. Is there any information about when this will be fixed?

Thanks.

Josh.

online
Posted by roderick

I've let the Web team know. 

Roderick Robertson
Forum Coordinator 
Gen Con, LLC. 

Posted by [email protected]

Thanks for passing it on. I've been trying every few minutes since noon. I'd appreciate a heads up when they think it will work.

Posted by [email protected]

Hi again.

Can you confirm that the Trade Day Badges aren't sold out? If they are, then at least I can stop trying.

Thanks.

Josh.

online
Posted by roderick

Mike says: 

"There is a bug preventing Trade Day attendees from completing purchases of their badges if they’ve been an approved Trade Day attendee at a prior convention. We’re working on a fix now and will try to get it deployed in the next few hours.

Roderick Robertson
Forum Coordinator 
Gen Con, LLC. 

Posted by [email protected]

Thanks for your communication, Roderick. It looks like I've gotten it done.

Posted by mikeboozer

This has been fixed. You should be able to buy your Trade Day badge now.

Mike

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