Super quick question as I am also a noob GM: Just got my GM Badge, but I had purchased a 4-day pass. Are those refunded automatically since it is before the ship date or do I need to send something in?
To be clear, If you receive both badges before the "ship to me" deadline, you'll get a refund on your badge pre show. It's not automatic, but we have someone do a duplicate badge search periodically and refund duplicates, so you don't have to request that specifically.
If you are assigned a GM badge post the "ship to me deadline" (and certainly if it's within a week or so, double check this as well), you'll still have two badges. What you'll do then is pick up your regular attendee badge, and your GM badge, and then turn in your regular attendee badge to GM HQ BEFORE 5pm Thursday, so we can process a refund post show.
Hope that clarifies things.
Gen Con LLC
Just throwing this out there but according to the Event Host Policy seems to indicate something slightly different.
Page 19 "If a GM already has an attendee badge, that badge will automatically be refunded before fulfillment begins. Refer to the Reimbursements section for more details."
Page 21 "If you received a GM badge and already purchased an attendee badge, your attendee badge will automatically be refunded before fulfillment begins.
If for any reason your badge was not automatically refunded, you must bring your physical attendee badge to GM HQ by Thursday at the convention to request a refund. This will be processed once we return to the office after the convention.
Only paid, attendee badges (4-day, one day, VIG, VIG companion, etc.) are eligible for reimbursement. VIG and VIG companions are entitled to system credit only. Complimentary badges (such as from a promo pass or Trade Day package) or badges that provide special access (such as exhibitor or press) are not eligible for reimbursement.
Reimbursements are issued to whatever payment method was used to originally buy the badge. System credit will be returned to the appropriate account and any credit card purchased will be credited appropriately"
So I am not sure if "before fulfillment" is what you mean by Before & After the "Ship to Me" Phase.
If the policy isn't correct, maybe it can be updated for next year to reflect what you indicated here.