I have sent an email to Derek, Mariane, and all of the other wonderful folks at Gen Con customer service, but I thought I might ask here as well.
I have run events every year that I attended Gen Con and in the beginning I would just get my badge, get my event tickets, and run my games and attend the convention. I have always turned my tickets into GM HQ on time and what I used to do was to request a reimbursement within two weeks of the end of the convention. That always worked fine.
Last year, I made a company name and submitted events under that and bought my badge as normal. Then, however, I went on and requested a GM badge and Gen Con refunded my badge purchase amount and only shipped me my event tickets. I had to pick up my GM badge at GM HQ on Wednesday night, no problem!
This year I went to get a badge and it let me get my badge, but it would not allow me to chose any shipping options and said that I must pick my badge up at Will Call. I do NOT want to do that as those lines are ridiculous!
How can I get it so that I can get my badge to be a GM badge and to pick it up at GM HQ?
As a note, I have not yet submitted my events so maybe that is preventing me from seeing a GM badge option.
Also, will I be entered into the housing lottery with the current badge that I have purchased today even if it gets traded out for a GM badge at some point?
Thanks and sorry for the long read!