Anyone else having trouble exporting their events?
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Posted by black jack rackham

Tried it after I submitted everything and got a 500 error. Just wondering if I did something wrong.

Mark

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Posted by jerrytel

I am getting the same

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Posted by marimaccadmin

If you could email customerservice@gencon.com, they may be able to help you. :)

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Posted by black jack rackham

Shot em an email, Thanks Marimacc!

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Posted by derekguder

Are folks still running into this issue? Anyone else encountering it?

If anyone has the time, can they try to export the events you've submitted and send us a screenshot of any error you might get?

Thanks,

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Derek Guder
Event Manager
Gen Con LLC

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Posted by black jack rackham

Its still doing it for me, Derek. But for some reason it won't let me download the pic of the error. Emailing it to you.

Mark

 

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Posted by derekguder

Thanks. The dev team is looking into it, so I'll pass this along, as well.

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Derek Guder
Event Manager
Gen Con LLC

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Posted by black jack rackham

I should have also mentioned (and just kept forgetting) that if I go into years past events I can get any of them to export, just not this years.

Mark

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Posted by derekguder

Looks like this should be fixed now. If anyone was running into an issue, can you try exporting again when you have a chance, and let us know if you're still running into any errors?

Thanks,

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Derek Guder
Event Manager
Gen Con LLC

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Posted by jerrytel

Worked for me yesterday. Thanks!

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Posted by derekguder

Perfect. Thanks for checking.

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Derek Guder
Event Manager
Gen Con LLC

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