Bug: Zero Hotel Resevations even though I have not made any
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Posted by nikki

I did not make any reservations because I have read about fishing until the Con is close and people having good luck with that.  But now, on my Housing Page, it says I have zero reservations remaining even though I never made one.  I will need those reservations as I am planning to make some when and if I get lucky enough to find one in the upcoming months.  I bought the badges for my family on my account so I should have two reservations still available.

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Posted by marimaccadmin

You're going to have to email customerservice@gencon.com for help with that.

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Posted by mikeboozer nikki

nikki wrote:
I did not make any reservations because I have read about fishing until the Con is close and people having good luck with that.  But now, on my Housing Page, it says I have zero reservations remaining even though I never made one.  I will need those reservations as I am planning to make some when and if I get lucky enough to find one in the upcoming months.  I bought the badges for my family on my account so I should have two reservations still available.

This message only means that you have accessed the housing portal for a reservation. That is the 0 number.
 
The reservations you can make is the number that you can go ahead and book.
 
You still has access to the portal, and can make a reservation. 

 
Total reservations you can make for the following badge holders: 1

Reservations remaining for the following badge holders: 0

Mike Boozer
Customer Service & Volunteer Manager
Gen Con LLC

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Posted by indytechguy

I had the same issue and was able to get a prompt reply from customer service and they have posted above.

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Posted by nikki

Thank you very much for the replies.  It is very helpful and I'm glad we're still able to make reservations!  :-)

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