This is a safe space, we don’t judge.
Remember, they used to have a choice of tracked, USPS Priority Mail - which I believe was always $10 - and regular, untracked US mail, which was cheaper but which would cost you badly if the post office lost it, since you'd have to buy a new badge. Now they only have the Priority Mail option. And that covers you in case of non-delivery.
It's 30-40 minutes in the will call line on Wednesday afternoon. It's not understaffed at all. It flows incredibly well for the size of the event and the space they are afforded to work with.
With the switch to electronic ticketing, I anticipate Will Call will go even faster as they likely won't have the big boxes of envelopes to search through any more. They may not pre-print any Will Call badges at all. Origins has a system where you can just scan your confirmation email or type in your code and it prints on the spot.
I was stationed in England and at first, loved loved that it was a flat fee. computer game? 35 pounds. How much? 35 pounds. Done and done. AAaaaannnnd then I stayed there awhile and discovered that that price had all the same things added in and then some. So the computer game was really probably 28 pounds, and everything else was added in and I was just ignorant of how MUCH was actually added on. Discovered that when I got a part time job. Something we were charging almost 1.5 for actually was .78.
So I guess, yes, it is a badge plus tax plus shipping but at least you KNOW what each thing is and can figure out why it costs what it costs. The $10 is also signature-required now, which it didn't used to be, so if it's lost in the mail or delivered incorrectly, you're covered. Used to be, you had to rebuy everything. Now /that/ was terrible.
This is going to be one of those posts that never dies.
This will die with the housing portal opens. It may get resurrected after a while but it will die again when the ticket portal opens. So many new things to whine about...
When we start talking about a thread being too long...
Just some clarification and observations here.
We do flat rate priority mail service from USPS (Only within the US) with signature required to make sure you get it and we know that you get it.
We also strongly encourage you to use this service so that you don't need to stand in a line for Will Call and waste your valuable Gen Con minutes on a line no matter how long or short it might be. Unless of course waiting in a line is a thing for you. Then we encourage you to do that!
That said, we staff Will Call 24 hours a day beginning on the Wednesday of the convention. If you do use Will Call we encourage you to come in at off hours. 10 pm - 7 am when there is little or no line.
Customer Service & Event Team Manager (Will Call, Fulfillment, and Badge Reg lackey)
Gen Con LLC
In the past, I've come into Indy on Wednesday evening between 7 and 11. Last year was the first time I waited in line for more than 30 minutes. Like waiting in line for the consignment store, it's a good time to talk to other attendees. Last year the 2 gentlemen in front of us were from the UK and the group of 3 behind us were from Chicago. Everybody's in a great mood and it's good to talk to other gamers. I also do will call because there are always events I pick up after the shipping deadline.
Now we've covered the "shipping too much $" thread this year. What is the next one that comes up? Is it housing next? or moving cities? or was strollers in the dealer hall supposed to be next? I can't keep track of the order these always come in.
I think it's somewhat in that order
Also, we need a giant Pyramid post of people quoting and replying to others somewhere along the way.