Cancel a badge
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Posted by midoriaugen

I have emailed customer support twice to cancel two different badges and have not heard back.  How can I tell if the badges were cancelled?

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Posted by mikeboozer

Hello,
I do not have an email from you at the address on your account. We will be happy to process a refund.
Please send an email from the account you want to cancel the badges on to customerservice@gencon.com
Make sure you include the names on the badges you want cancelled.

Mike Boozer
Customer Service & Volunteer Manager
Gen Con LLC

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Posted by midoriaugen

I sent a new email a couple of days ago and still have not gotten a response about the badge being cancelled. I am positive it is from this accounts email.

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Posted by mikeboozer

Still have not received it.
I have sent you an email from customer service asking about the refund.

Mike Boozer
Customer Service & Volunteer Manager
Gen Con LLC

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