I think what he's saying is that he tried to cancel that second badge, but the shipping address didn't revert to the original address. (and/or the cancellation wasn't actually applied)
This may not have anything to do with the OP's issue; but, FYI, I have heard several reports of Gen Con's registration system reverting to old addresses. A number of people have mentioned that every order form defaults to the address they originally registered with, and they have to manually change it every single time they order something. They've reported the problem to customer service but apparently the bug hasn't been identified or fixed (unless it's been tackled very recently).
I haven't moved in a while, but I have a friend who's moved a number of times in the past decade and Gen Con's system still always pulls up his address from 3 or 4 moves ago.
Alec Usticke, Unofficial Gen Con Indy Facebook Discussion Group
I just have to stand up and say I find solo Genconing quite a lot of fun. I do attend with my brother (we share a hotel room) but we have different interests so I do mine and he does his. I wade through the dealer's hall, I try to win various games of Ticket to Ride and Dominion and hit up an RPG or two with some generics (the Pathfinder rooms always seem to have openings.) If you're not having fun then you're not putting any effort into it. Things won't get handed to you on a gold-platter (or even a tarnished bronze one).
There are ways things work at Gencon - the whole badge to the wrong address thing. You've made the assumption that Gencon will ship to two different addresses - they don't. So all Gencon could do, once they printed badges (at the same time, not the time you ordered them) was go off the latest address in their system. So the error, my friend, is yours...
I hate making mistakes like that myself - because I also have a temper - and sometimes it's all one can do to keep from harnessing it. Take a few deep breaths and if you need help getting your badge from Will Call, ask onsight. Explain your problem with standing in Will Call and, most likely, someone might lend you a hand. :)
The website itself changed the address in a back-door fashion by updating my shipping information when I bought the second badge. I hadn't realized this, or wasn't paying attention, not realizing it would do that.
However, GenCon did make an error in the refund, which has since been taken care of as I finally got a call from customer service.
Between this, and everything else, this morning it was too much. But at the very least, I now am assured that my badge will, in fact, be there; I'm planning on showing up at will call at like 9 at night and that will eliminate the presence of lines.
The rest is mine to deal with as I see fit; GenCon corrected the error as best they could, and the issue is resolved as much as it can be.
Hope you enjoy however much of Gen Con you're able to attend.
I am glad this was resolved. I do kind of hope that this might add to the wishlist of different addresses being possible...but I would also not count on their bring no line at nine pm. At least not on Wednesday. Thursday maybe. However perhaps given your particular issue; and given some VIG'S read the forums regularly it might be possible that one of them could arrange a meet up with you. This means or it used to anyway that they can have your things walked down to the vig lounge and you pick them up there. Still perhaps a small tiny miniscule line but much better than will call.
I also hope you can move past your initial "bad" feelings about the whole situation (which does stink and COULD have been handled differently) and be able to get into a positive and open mindset.
Good luck and enjoy our con.