Not sure if anyone here is able to help/provide any information. I just sent an email to the customerservice email account and it essentially bounced back saying it was closed and to visit customer service at the con until Sunday at 4pm. It's now Monday at 6pm so I'm not sure if it will ever get delivered or just sent to the virtual waste basket.
We had to refund two $40 event tickets and took care of it first thing on Wednesday after picking up our packets at Will Call. These were charged to our credit card and, when asked how we wanted them refunded, we told the CS person that we wanted them refunded to our credit card. I happened to click on my profile here today and see that I now have a $76 system credit instead of it being refunded to our card as I had a) confirmed with the CS person asked for and b) according to Gen Con's Terms of Service, should have happened automatically anyway as that was the way the event was paid for originally.
Is there any hope of actually getting this refunded to my credit card or is it going to be stuck as a system credit until I'm able to come again in some future year? (Or forever if something happens and I'm unable to return)