I enjoy frivilous pursuits that don't affect me as much as the next guy, but this thread is definitely more about how long I should wait before freaking out about not getting a response back from Gencon ...
I simply assumed you'd escalate with them if you didn't hear back quickly. As others have said, it's time to call them.
Sorry, my tone must have come off more cauatic than the (intended) whimsical. Had looked for a CS # but wasn't able to find one prior to the post by Brooks.
You should have been contacted by now.
If not or just for peoples information. Here is our mailing policy in full.
All returned packets are taken to the show and can be picked up at the Will Call or Customer Service kiosk onsite.
All packets marked as "Lost" "Out for Delivery" "Returned" (But not in our hands) when the show starts will be reprinted on site at the Customer Service kiosk onsite for free.
If a packet is marked as "Delivered", then you can also get it reprinted at the Customer Service kiosk onsite but you must pay the full price for it.
Probably missed something but I'm sure one of you will point that out to me...I'm swamped as you can probably guess!
Customer Service & Event Team Manager
Gen Con LLC