I was in line with a friend at Special Services Thursday afternoon. The wait time with only 8 people in line was over 45 minutes. There were people on crutches/with canes that were forced to stand there, and the staff wouldn’t bring out any chairs or benches. Often, there was only 1 person handing the SS line, and when there were 2, they sometimes took people from the regular CS line instead of the next from the SS line.
If Gen Con is serious about accommodating people with disabilities, they need to make significant improvements to how they handle them.