All event specific ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. There are no exceptions. Refunds will be made back to the original form of payment.
The wording is the same as last year. I don't believe it's changed.
Alec Usticke, Fans of Gen Con Facebook Group
Yeah, I went back & checked the terms from last January, and it says the same thing. At some point, IIRC, they posted the change here in the forums. Wherever it was made or posted, I know that returns to system credit prior to the cutoff did not incur the fee (checked my return receipts from last year). I hope they stick with that policy this year.
Ahh, OK, that's the difference. I noticed the tickets I refunded at the Con incurred the penalty, but that was because I had to actually go to CS to get the refund, not specifically because it was after mid-June, although it has to work out that way.
The ToS should state that a bit more clearly.
Heh, snuck that in when I wasn't looking. :-)