My daughter has attended Gen Con for several years under a Child account, which did not require an email when it was created.Now, I've already purchased a full 4-day badge for her, but my wife cannot add her in Friends & Family, since there is no email associated with the account.I tried doing the "Forgot Password", but there's no record of an email, so that didn't work. How I can add an email to my daughter's account?Thanks!Doug
Did you try creating a full account for her?
I’ve already purchased a badge through the “child” account. Can I link the two during creation?
Best to email [email protected] on this one.
Gen Con LLC
If you need to get event tickets for her tomorrow, just use the Get Another Ticket For Me option, since it’s unlikely you’ll get a resolution by noon.
Unfortunately I can’t use “get another for me” without selecting one for me. I tried, and after adding to the wish list, it changes from “select another” to just me.
I emailed Customer Service yesterday morning, but I’m sure they’re swamped with lots of other issues. :(
I just got an email from Customer Service! Mike was able to fix the problem. Huzzah!
I do not think that word means what you think it means.