I urgently need information. (Yes, I have sent this in an email to customer service, but I am not confident they are there.)
My husband ordered us two badges, but unknowingly reordered from a previous year before we were married, and my name does not match. The badge he bought is under the old name, and I no longer have identification under that name.
I need to know if I will be able to attend under my new name. We are coming in from NY and will arrive Friday morning to pick up our badges. We are leaving tomorrow, and I do not want to drive 8 hours only to find out we just lost $100+ dollars on a badge we can't use. I would really like to speak to someone about this, but the phone lines are closed.
Worst comes to worst, I might have an old passport with my previous name - do you know if that would be acceptable ID? I could also bring the marriage license because my Driver's License has the new name.
Also, and more importantly, I do not remember the details of the old account, and my husband unfriended it because I made a new one. Now we are realizing that in order to by tickets for the account associated with the badge, we need to be friends, and there is a very good chance I can't log in to refriend him because I may have deleted the email address it was associated with.
Looking for any thoughts/advice. Should we buy another badge? Can we even refund the wrong one now that it's so close to the event?
What a mess!!!