Not seeing my Gen Con 2021 events, just last year's virtual events
Posted by dragongears

I just purchased events for Gen Con 2021 and when I go to my schedule, all I see is my (concluded) events for last year's virtual Gen Con, and not the events I just purchased. I know at least one other person is having the same issue.

Posted by roderick

The Dev team says:

"It may take some time before events they just purchased ticket for appear on their schedule. We’re working through a big queue of schedule updates."

Posted by austicke

Mine is now showing this year's events but is also still showing last year's Gen Con Online events.

Posted by roderick

They're working on it. They haven't given an ETA for the fix. 

Posted by roderick

And an update: Just about to test the hotfix for returning tickets via Transactions, and seeing events only for the current con. 

Of course they told us a second after I hit "Post". 

Posted by austicke

Thanks for the updates, roderick.

Posted by roderick

Dev Team says:

"Customers can now return tickets they purchased via their transactions page and should see only events for the selected convention in their schedule."

Posted by aaronmlopez

One way to hide all of your previous years events is to go to your Profile > My Schedule

When you are in your schedule, click on the  "Filter Search" 

Click on "Status"

Select "Active" 

This should hide all of your previous years events. 

(It's not perfect, but it does give you one option while they are fixing the issue)

Posted by austicke

Thanks, aaronmlopez. Gen Con fixed the bug though (at least for me).

​​​​​​​Alec Usticke, Fans of Gen Con Facebook Group

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