I bought tickets for an event at 4pm on Thursday. I've requested paper tickets and had them mailed for me, but I now want to do a different event on Thursday at the same time and reschedule the previous event (it is pretty much open the entire day and has many, many available tickets). However, it seems paper tickets can't be returned until I go to the convention in person, and the system appears to not physically allow me to double-book at all. This second event has far fewer tickets and will almost definitely fill up before Gen Con.
Is there any way to override any of this? I'd love to be able to go to this event with my friend.
EDIT: A friend ended up picking me up a ticket, so I suppose it's okay.
You found the one option.