No Credit Card on File
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Posted by lourocco

How does one add a credit card to their account?

I tried to change my ticket from Will Call to Shipping and I get an error. 

Thanks
Lou

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Posted by lourocco lourocco

lourocco wrote:
How does one add a credit card to their account?
I tried to change my ticket from Will Call to Shipping and I get an error. 
Thanks
Lou
This is the specific error:

2 errors prohibited this user from being saved
There were problems with the following fields:


  • Credit card error Cannot complete transaction - no credit card on file.
  • We're sorry, there was an error updating the shipping method.

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Posted by austicke

Sounds like you should email [email protected]

____________________________________________________
Alec Usticke, Unofficial Gen Con Indy Facebook Discussion Group

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Posted by mikeboozer

You can change your credit card on file when you buy a badge or Event tickets. You cannot change it when you change from Will Call to USPS mailing.

Mike Boozer
Customer Service & Event Team Manager
Gen Con LLC
 

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Posted by bushmaster

So if he updates his file with a CC when he purchases his event tickets he would then be able to change it from Will Call to USPS?

Seems like you address only half the problem.

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Posted by lourocco

Thank you all. 

I will try to change my Badge shipping _after_ I purchase Event tickets. I'm think at that point a current credit card should be on file. 

Appreciate it,
Lou

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