Thank you Derek!
I returned my 4 day badge to the GM HQ on Thursday but I haven't received a refund. I've sent several emails and they all seem to be being ignored. Who should I contact?
Refunds for badges dropped off at the convention are still being processed as well (again, the offices were closed last week) and that may take a week or two. If you (or anyone else who dropped a badge off at GM HQ onsite) haven't received confirmation of your refund by the end of the month, please send an email to [email protected] to check in.
Gen Con LLC
Thank you! I’ll wait a till the end of the month.
Good to know it hasn’t been lost and they are still being processed. I was only worried because the guy who took the badge said it should go through in 6 days.
I’ve tried several email addresses like Customer service. I may have only tried Events once.
6 days is not accurate, unfortunately. "A few weeks" is the correct timeline, basically.
Considering we spend time packing up the show, traveling home, and sleeping, we are not able to process most things within 6 days of the show.