Has anyone had any issues with returning the generic tickets at the end of GenCon and it not showing up as system credit or a credit to your credit card?
I returned my generic tickets back in August and was given a receipt for the refund, which I've since thrown away. This weekend while checking my account it shows no system credit and I've gone back through my credit card history and see no refund there. I've emailed customer support about the issue but for some reason my transaction history doesn't show I did the refund.
Last year was my first GenCon and I can't wait to go back this year! I was just wondering if this has happened to anyone else. Maybe I did something wrong. I wish I took a pic of the receipt. If I have any left this year I know I'll be taking that pic this time around.
No problems here. If you archive your emails, they usually email a receipt as well.
Generic tickets are never refunded back to your credit card, only system credit.
Alec Usticke, Fans of Gen Con Facebook Group
That's what's weird. I thought I had system credit up until this weekend.
I remember waiting through the line and handing the generic tickets over. I remember getting the receipt and looking at it. I even have text messages talking about how long the line was and what I was doing. Haha. I thought I remembered checking the website at the time but I'm doubtful I did that. But anyways there's no transaction history, no email, and just my luck I threw my receipt away. So not sure what happened.
But I'm not going to have this ruin my first GenCon experience. I really had fun and am planning on going this year. Just wanted to put it out there that something weird happened and not sure really what to do about it.
Were you the original purchaser of the generic tickets? The system credit goes to whoever purchased them.
So for instance if my daughters returned theirs I would get the system credit. Or if I traded a real ticket for someone else's generic they would get the credit. An example of this happening might be...I bought tickets for me and a friend. Friend can't go. I go. Someone who wants to get in with generics trades me generics for the real ticket. I never actually use the generics later...go to return them...and the original fellow gets the credit.
I purchased the generic tickets once I was there walking around and then picked them up through Will Call.
I guess you bring up a good point though.. I was staying with some friends/family in the area.. maybe my tickets got mixed up with theirs and they used mine without either of us knowing and I was carrying theirs around.. and then I returned theirs for them.. I guess I'll get with them and see if they have some system credit they didn't know they had.. haha
Happened to me as well with generics and some ticketed events that were supposed to go back to my account. Only 16ish dollars, so I'm not flipping about it or anything tho
Sorry I missed this post earlier. I never got my generic ticket refund and because I failed to check immediately at last years show there's no evidence of something going wrong in the system. Normally I use the refund for a partial payment on the next years badge. With no paper trail or emails confirming the system credit I'm out some cash. Already checked with customer service and that was a dead end.
You can be sure I'll be checking for email confirmation before I leave the show and I'll be making a note of the volunteers name at the time of the system credit transaction.
Customer Service & Event Team Manager
Gen Con LLC
On a completely different note (and probably another thread) was there any discussion of folks having the option to pay for a program book with all the events listed? I know everything's going digital, but being old school I still like my print.
Links to download the event catalog:
Yep, I had the exact same problem. No system credit for returning close to 40 bucks worth of generics. I never bothered to look and threw away receipts after the con ended last year. Hang onto your stuff folks, especially if you get a refund, save those receipts. Gencon will not help you if they make a mistake, unless you have some proof. That credit might have made it possible for me to go this year, but oh well. Hard lesson.