I'm putting together my event wishlist for GenCon2018 and the whole weekend looks AWESOME! But what happens if I change my mind at the convention and want to go to a different event instead? Could I get a refund or credit for the ticket I pre-purchased? Could I re-sell it to another con-goer? I'd hate to put in my wish list and later discover a different opportunity at the con...
At the con, you can get a refund or system credit up to a half hour before the event starts minus a 5% fee. Generic tickets may only be refunded for system credits.
Alec Usticke, Fans of Gen Con Facebook Group
Alec - does the 5% fee apply to tickets returned online before the shipping deadline?
Refunds for badges and tickets need to be made before June 17. That is the absolute last date for a badge refund. Tickets can still be refunded after June 17 but only at the convention at the Customer Service kiosk for a 5% fee. They must be refunded at least 30 minutes before the event starts.
Customer Service & Event Team Manager
Gen Con LLC