Convert Child account to a full account?
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Posted by hauntedcity

My daughter has attended Gen Con for several years under a Child account, which did not require an email when it was created.Now, I've already purchased a full 4-day badge for her, but my wife cannot add her in Friends & Family, since there is no email associated with the account.I tried doing the "Forgot Password", but there's no record of an email, so that didn't work.  How I can add an email to my daughter's account?Thanks!Doug

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Posted by buffythecatslayer

Did you try creating a full account for her?

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Posted by hauntedcity

I’ve already purchased a badge through the “child” account. Can I link the two during creation?

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Posted by marimaccadmin

Best to email customerservice@gencon.com on this one.

Marian McBrine
Event Manager
Gen Con LLC

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Posted by buffythecatslayer

If you need to get event tickets for her tomorrow, just use the Get Another Ticket For Me option, since it’s unlikely you’ll get a resolution by noon.

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Posted by hauntedcity

Unfortunately I can’t use “get another for me” without selecting one for me.  I tried, and after  adding to the wish list, it changes from “select another” to just me.

 I emailed Customer Service yesterday morning, but I’m sure they’re swamped with lots of other issues. :(

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Posted by hauntedcity

I just got an email from Customer Service!  Mike was able to fix the problem.  Huzzah!

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online
Posted by mikeboozer hauntedcity

hauntedcity wrote:
I just got an email from Customer Service!  Mike was able to fix the problem.  Huzzah!

He actually did something?

Inconceivable!

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Posted by roderick

I do not think that word means what you think it means. 

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