Hello all. You can find the announcement here: Click here to read the full announcement.
You can ask any questions you might have on this thread. Please do not create other ones for this purpose.
Customer Service & Event Team Manager
Gen Con LLC
Next year in Indianapolis
So do we need to do anything about hotels?
What about our parking through Affordable Indy Event Parking?
I'm surprised there is a $10 "return fee" for those who request refunds to the original form of purchase. Since the event is canceled, isn't Gen Con obligated to give a full refund, without any service charges?
If a VIG requests a refund, can they later renew for 2021?
Regarding Hotels, per the release:
If you've made a hotel reservation through our Housing Portal, your reservation will automatically be canceled, and you will not be charged any fees. The hotel queue will be reassigned for 2021.
So for those who managed to get a downtown hotel, the lottery will be completely redone next year and we will be at the mercy of next year's lottery?
If I purchased multiple badges for myself and friends, do I need to request refunds/system credit for all of them, or do the individual badge holders need to each individually request it?
I believe we should get the same time booking as we did this year for hotels next year.
If we're fortunate enough to be able to donate our badges, any chance we can designate part of our badge "value" to the affiliated charities?
Please consider extending the same time slots to the hotel lottery for 2021, or is there any way to keep our hotel reservations for 2021?
ETA: And that's what I get for not refreshing the page enough...