Gen Con 2020 has been canceled due to health and safety concerns related to COVID-19.
Here are the options for your Gen Con 2020 badge:
1. If you are willing to roll your badge forward to 2021, then you're all set — we'll do this automatically, with great appreciation. This helps us keep our staff employed during this unprecedented time and come back stronger than ever for Gen Con 2021.
2. If you'd like a refund to the original method of purchase, please email us at [email protected] between May 26 and July 29. Let us know you'd like a refund, and include the name on each badge and the Gen Con account ID number for the account used to make the purchase (find it next to your name in the corner while logged in). We'll process a refund minus a $10 per badge processing fee.
3. If you'd like to return your badge(s) for system credit, email us at [email protected] between May 26 and July 29 and we will credit your Gen Con account. Please include the name on each badge and the Gen Con account ID number used to make the purchase. Returns to system credit incur no processing fees, and system credit does not expire.
4. You can donate the cost of your badge to help us weather the storm and come back strong for Gen Con 2021. Email [email protected] between May 26 and July 29 and include your name and Gen Con account ID number if you'd like to pursue this option.
Note: Refund requests will not be accepted until May 26, and must be received by email to [email protected] by July 29. Please include your choice of action for your badge(s), the name on each badge, and the Gen Con ID account number for the account used to make the purchase (find it to the right of your name in the corner when you're logged in at gencon.com).
After July 29, all 2020 badges will be rolled over to 2021. If you miss that window or decide later you'd like a refund, you can request one beginning February 1, 2021.
If you've made a hotel reservation through our Housing Portal, your reservation will automatically be canceled, and you will not be charged any fees. The hotel queue will be reassigned for 2021.
Due to increased call volume and limited resources at this time, you will get a faster response by emailing us with customer service inquiries at [email protected].
All badge refund requests must be sent by email.