So, I talked to Mike Boozer on the phone this morning about a refund, and expressed some of the same concerns which are being aired here.
I obviously don't speak for GenCon, and can't swear that I am quoting him perfectly on this, but what I took away from the phone call was this:
1) There WILL be a way to handle transferring e-tickets to a friend. It's not ready yet, but it's high on their priority list, and they are aware that True Dungeon players are eagerly waiting for it.
2) There WILL be a way for a person to use multiple tickets for themselves.
The example I gave was: “What if my friend (who uses a Scooter for mobility) has 2 tickets - because he wants twice as much space to move around in the cramped Dungeon - and he wants to use both tickets for himself? Would he be able to scan his badge twice, and TD would get credit for both tickets?” and Mike assured me that this was possible, so long as True Dungeon was willing to accept this, and that they would be given credit for both tickets. He even brought up the example where people will do challenge runs with fewer people than tickets, and that this could still work.
If Mike is reading these forums and wants to confirm this, I'd appreciate it! (Or please correct me if I came away with the wrong impression.)
I will say, though, that Mike did some excellent customer service and both managed to take care of my ticketing issue, AND reassured me that GenCon was aware of these issues and taking things very seriously. I'm now looking forward to August with a lot less apprehension than I had been. Both GenCon and True Dungeon take their player base seriously, and want this e-ticket experiment to be a success.
I wish GenCon all the best in their new venture, and hope that the potential bugs and corner-cases raised on these forums are addressed (and tested!) well before August.
Essentially this is what I said.
On point #2 If I inferred that scanning the badge twice was the solution, then that is not correct necessarily. It is a possible option, but is not a for sure one.
We are aware of the issues raised here and as has been said by Gen Con employees on this thread we are working on them.
To be clear we were working on many of them before they were raised in many cases!
Customer Service & Event Team Manager
Gen Con LLC