Best Practices for Running or Attending Events Online

This document contains information for Event Organizers, Gamemasters, and attendees when hosting and/or participating in events during Gen Con Online.

If you are completely new to running events, welcome. You may want to review Tips for New EOs and GMs.


For EOs/GMs

  • All Gen Con times are listed in Eastern time zone.
  • Events cannot start before Thursday 12 pm Eastern and must end by Sunday at 8 pm Eastern. There are no Wednesday events.
  • Times that are very busy are Friday 1 pm to 3 pm, and Saturday 1 pm to 3 pm; consider alternate times.
  • You do not need permission from a company or author to run a published game.
  • For MHE, SPA, and WKS events requiring materials, provide a list of the supplies needed in the Long Description and links on where to purchase them in the Message to Registered Players field. Gen Con is not responsible for shipping costs or issues that may arise.
  • ENT events on a publicly available channel will generally be made free if you have not attached a cost to them.
  • For free events such as SEM and some ENT, you do not have to require tickets, to view the event, that is, it can also be publicly available for nonattendees as well.
  • Do not ask participants for any personal information; they do not need to generally friend you on 3rd party providers.
  • Do not add links to sessions in your event description or message to registered players; you should provide that link via the Event Messaging tool.
  • The Event Messaging tool can be found on the Event Details page. We recommend you send the active link to attendees approximately an hour before your event goes live.
  • Use the Event Messaging tool to check in with your attendees no less than 15 minutes prior to the start time. Share the access information to your online session and help your players troubleshoot any last-minute technical problems.
  • Sign up for the platform your event is on before you submit your event; take time for downloads and to familiarize yourself with the system.
  • Check for any software or platform updates you are using the day before your event; check again at least an hour before your event starts; unexpected updates can delay your start time.
  • Make sure you are familiar with the administrative functions of your chosen platform, such as how to mute, unmute, ban, and block players.
  • Sign up for Discord well in advance of the convention; you’ll be able to use it to find players should you have room, and may be able to find help with technical issues as well.
  • Ensure your players have clicked “Give tickets to event host” so their attendance is counted; they can find that link on the Event Details page.
  • Consider increasing the duration of your event to account for technical issues; note that this will not increase the Gen Con Base Price, which is a flat rate of $2 per event.
  • Check all of your hardware, including your microphone, video camera, and headphones, the day before your event.


Please send any feedback, including screenshots and testimonials from your players, to [email protected]. This may be used for future promotion.


For Attendees:

  • All Gen Con times are listed in Eastern time zone.
  • Events will be added through the convention; please continue checking back periodically after Event Registration opens on Monday, July 13.
  • Sign in and check your event messages in the Event Messaging tool at least 10-15 minutes prior to the event, to account for any technical issues.
  • Sign up for the platform your event is on well in advance of the event; make time for downloads and to familiarize yourself with the system; know how to mute your microphone, and do so when not actively participating in your game.
  • Check for any software or platform updates you are using the day before your event; check again at least an hour before your event starts; unexpected updates can delay your start time.
  • Sign up for Discord well in advance of your event; you’ll be able to use it to find an alternate event should your event not take place, and you may be able to find help with technical issues as well.
  • Don't forget to check in for your event, using the “Give tickets to event host” button, so your attendance is counted and the event host gets credit for it.
  • Remember that the ticket holder, not the ticket purchaser, needs to check in for the event. Check in using the button on the event details page, so the GM knows you are logged in.
  • You may only purchase one ticket for yourself, and one ticket for each friend; you cannot buy more than one ticket per badge.
  • Check all of your hardware, including your microphone, video camera, and headphones the day before your event.
  • Be prepared for technical issues which may delay the start of a game or lengthen the duration; be patient with other players that have technical issues.

Please send any feedback, including screenshots and testimonials, to [email protected]. This may be used for future promotion.