How to contact customer service?
Posted by njseahawksfan

My credit card was charged $50 from q rooms.  I don't have a reservation and never made a reservation.   I can't find how to contact GenCon about getting this fixed

Posted by brooks

Contact Information

If you have any inquiries regarding our Policies or Show Information, please see our Attendee FAQ or Refund Policies or contact us at 800-529-3976 x3806 or [email protected].

Customer Service hours are Monday-Friday, 9:30 am – 5 pm (Pacific).


The Gen Con Housing call center will operate concurrently with Housing Registration opening on February 9, 2020. The call center will close at the end of the convention on August 2, 2020.

Daily Hours: 10 am – 6 pm (Eastern), Mon–Friday, except national holidays.
Call Center Phone: (317) 688-1323
Call Center Email: [email protected]

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