Cancellation Process/Etiquette
Posted by ayoung98683
#1

I'm happy (and slightly embarrassed) that I did far better than expected in the Wishlist draft, and now feel slightly overbooked. I imagine it's bad behavior to just not show up for an event one is ticketed for, correct? What's the process and etiquette around ticket cancellation?

Posted by studnougat
#2

Cancel the earlier the better so others can pick up tickets they want!  I think you can cancel online for system credit, or you can cancel on site for refund to payment method.

online
Posted by marimaccadmin
#3

You can refund the ticket now online yourself for system credit, or email [email protected] for other forms of returns.

Marian McBrine
Event Coordinator
Gen Con LLC

Posted by mjb691 marimaccadmin
#4

marimaccadmin wrote:
You can refund the ticket now online yourself for system credit, or email [email protected] for other forms of returns.
Marian McBrine
Event Coordinator
Gen Con LLC

I'm not seeing a refund option in the "My Packet" screen.  Is it somewhere else?

online
Posted by marimaccadmin
#5

I believe on the transactions tab, there's a refund button on the right; no, hitting it will not refund all your events, it will give you the option to refund certain events.

Posted by mjb691 marimaccadmin
#6

marimaccadmin wrote:
I believe on the transactions tab, there's a refund button on the right; no, hitting it will not refund all your events, it will give you the option to refund certain events.

Yup, there it is.  Thanks!

Posted by brotherbock ayoung98683
#7

ayoung98683 wrote:
I'm happy (and slightly embarrassed) that I did far better than expected in the Wishlist draft, and now feel slightly overbooked. I imagine it's bad behavior to just not show up for an event one is ticketed for, correct? What's the process and etiquette around ticket cancellation?

*Thank you* for this. It is a problem for a lot of GMs, so the more people actually return tickets instead of no-showing, the better. Thanks :) 

Posted by alans
#8

This is  a great site that has easy to find Returned tickets, updated every 6 hours.

http://gencon.eventdb.us/changes.php?ChangeSet=28

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